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Return Policy

Did you order a product, but it didn’t really turn out as you expected it to be? We offer the opportunity to return products up to 30 days after receipt, without the need for any explanation. The one important condition is that the product has never been used.

Magnetar requests you to include (a copy of) your order confirmation with your returned article. If all conditions are met, the full purchase amount will be returned to your account within 10 work days.

USA Returns are allowed to the following address:

Simple Global, Inc. (Magnetar Returns)
620 Centerpoint Blvd,
New Castle, DE 19720,
United States of America

Europe Returns are allowed to the following address:

Active Ants
Magnetar Retouren,
Borchwerf 5,
4704 RG Roosendaal,
The Netherlands

Revocation rights

You have the right to revoke your purchase within 30 days without mention of reason. The revocation period ends 14 days after the day you received the products.

You can exercise your revocation rights by informing Magnetar with a notice revoking your purchase decision. This can be done through email or the contact form on our website. The use of a standard form is allowed.

Consequences of revocation

After revoking a purchase, Magnetar refunds all of your payments, including delivery costs. Additional costs related to a decision to use an alternative shipping method will not be reimbursed.

This refund will be done no later than 10 days after the revocation of the purchase. The refund will be executed using the same payment method used for the purchase. No costs will be charged for the reimbursement. Magnetar reserves the right to refuse to refund the purchase until the goods have been returned or until you have shown proof that the products are being returned.

Upon revocation, the products should be delivered to us or without delay and within at most 30 days after the purchase. You comply with this condition when you send the products off within 30 days.

You will have to pay the costs of the return shipment yourself. Any potential loss in product value will be charged to you, in case this loss is caused by your actions going beyond what is needed to check the product characteristics and functionality of the goods.

Specific terms

In case you finance your purchase with a loan and retract this at a later time, you will no longer be bound to the agreement. This is the case when Magnetar is your credit provider or when your credit provider uses Magnetar’s cooperation to finance your purchase.

In case the purchase has been credited to us before the revocation, you automatically retract from the agreement.

In case you still have any questions about returning products, please contact us through our contact form.

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